return and refund policy

At Cureandcare, we understand that circumstances may arise where you need to cancel your order.

cancellation policy

a) Cancellation Requests:

1. Cancellations will be considered if the request is made within 24 hours of placing the order and if the goods have not been dispatched.
2. Orders placed under the ‘Same Day Delivery’ category are not eligible for cancellation.
3. Special occasion offers such as Pongal, Diwali, Valentine’s Day, and others are non-cancellable due to their limited availability.
4. For hygiene reasons, cancellation requests for items such as underpads, sanitary pads and diapers are not possible.
5. The condition of the product(s) will be assessed by Cureandcare to determine their eligibility for cancellation or exchange.

b) Cancellation/Return Restrictions:

1. Damages caused by the misuse of product(s) or incidental damage due to product malfunctioning may not be eligible for cancellation/returns.
2. Products with tampered or missing serial/UPC numbers, used or installed consumable items, and products without original packaging and accessories may not be eligible for cancellation/returns.
3. Damages or defects not covered under the manufacturer or vendor’s warranty may not be eligible for cancellation/returns.
4. Wearable products that have been worn, washed, tags removed, stained, or damaged will not be eligible for cancellation/returns.
5. Certain products like toilet and personal care products may be excluded from cancellation/returns due to hygiene reasons.

Return & Refund Policy

Our return and exchange policy for products purchased through Cureandcare is 7 days from the date of delivery, unless otherwise specified. Please review the following information:

a) Conditions for Return:

1. Notify us of any damaged or defective product(s) within 24 hours of delivery.
2. The product(s) should be unused and returned in their original packaging, including price tags, labels, and invoices.
3. Ensure secure packaging to prevent further damage during transit.
4. Our customer care team may request photographs/videos to assess the extent of damages.
5. Please be aware that specific vendors may have different return policies, which will be mentioned on the website during the purchase.

b) Refunds:

1. Refunds will be processed after receiving the returned product(s) by Cureandcare, its registered vendor, or authorized personnel.
2. The refund will be issued based on the original mode of payment.
3. Credit card or debit card payments will be refunded within 7 working days.
4. Net banking account payments will be credited back within 7 working days.
5. Refunds will be provided if replacement is not possible.

c) Return Process:

1. Contact our customer support team at support@cureandcare.com with your order number and the reason for the return.
2. We will arrange the return pickup with our logistics partner.
3. Repack the item in its original packaging with labels and tags intact.
4. Cover the address label with Cureandcare’s address.
5. Keep the courier certificate as proof of return.

Please note that if you are returning a product for a refund and not purchasing another product, you may be charged the original shipping cost and a restocking fee.

If a rare product is specially ordered for you, it may be non-returnable/refundable. Such information will be provided to you at the time of purchase.

d) Returns for Damaged/Wrong Items:

If you receive a damaged product or an item different from your original order, please contact us at +91 73871 75252/ +91 73871 75252.

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